Government agencies are under pressure to modernize. Residents expect to handle public services from a phone the same way they bank or shop. At the same time, many agencies, especially at the county and city level, run on aging systems with small IT teams and tight...
Jury service is one of the few civic duties most Americans are asked to perform in person, yet the process behind it often runs on systems built decades ago. Summonses arrive by mail with dense instructions. Jurors drive to the courthouse not knowing whether their...
Selling a home without an agent is not new. For decades, “for sale by owner” meant a yard sign, a listing on a classifieds site, and then a seller left alone to handle showings, offers, inspections, and a stack of paperwork. Plenty of sellers who tried it ended up...
